FAQ

We offer various delivery methods to suit your needs:

• InPost Courier – fast delivery straight to your specified address.
• DPD Courier – reliable shipping with online package tracking.
• InPost Locker – convenient pickup option any time of day or night.
• Oversized Shipments – shipped via Hellmann, guaranteeing safe transport of large and heavy packages.

• In-stock products: Shipping usually takes place within 2 business days.
• Made-to-order products: Lead time is determined individually – detailed information will be sent via email.
• Personalized products: Average production time depends on current workload, usually 12 to 15 business days.

Delivery cost is PLN 13 for shipping with InPost courier, DPD, or to an InPost parcel locker, while cash on delivery shipments cost PLN 16.

For orders over PLN 300, we offer free delivery.

Yes, once your order has been dispatched, you will receive a tracking link at the email address provided, which will allow you to monitor the delivery status.

Yes, we ship internationally. To calculate shipping costs, please contact our customer service department at sklep@dalpo.pl, who will provide a detailed quote and available transport options.

In the event of non-delivery or damage to your shipment, please contact our customer service department immediately. We will promptly take action to clarify the situation with the carrier and provide an appropriate solution to the problem.

Yes, it is possible to collect your order in person at one of our two production warehouses near Poznań. Once your order is complete, you will receive information that the goods are ready for collection.

Warehouse addresses:

• Dalpo: ul. Jarzębinowa 4, 62-052 Rosnowo
• Dalpo: ul. Kasztanowa 1, 64-320 Niepruszewo

Collection hours:
Personal collection is available Monday to Friday from 10:00 AM to 3:00 PM.

Yes, product returns are possible within 14 days, but this applies only to products available from stock. Personalized products and those made to individual order are not eligible for return.

To return a product, the Buyer is obliged to adequately secure the returned goods for transport. It is important to include a Goods Issued Note (WZ) with the shipment, which will facilitate identification of the return and speed up its processing.

Returns without giving a reason are possible within 14 days from the date of purchase. However, please note that only products from the standard warehouse offer can be returned. Products made to individual order and personalized items are not eligible for return.

If you have any further questions regarding returns, please contact customer service, who will be happy to provide detailed information.

Products can be returned within 14 days of the delivery date.

Refunds are processed within 14 days of receiving the returned shipment. A condition for quick refund processing is the inclusion of the WZ document (external release) and proper securing of the goods for transport.

The Buyer is obliged to inspect the goods immediately upon receipt. In the event of non-conformity or receipt of the wrong product, please contact customer service and submit a written complaint within 5 days of delivery. Prompt action will enable efficient processing of the claim and possible replacement of the goods.

Complaints should be submitted in writing to the Seller at the e-mail address: sklep@dalpo.pl within 5 days of discovering the defect or from the delivery date (in the case of quantity complaints).

For a complaint to be considered, it is necessary to:

• Send samples of defective goods (3 pieces).
• Provide batch numbers available on the carton.
• Deliver the required materials within 7 days of submitting the complaint.

A prompt and complete submission will allow for efficient complaint processing and appropriate action.

The Seller has 14 working days to consider the complaint from the date all formal requirements have been met by the Buyer. This period may be extended if additional tests are required or additional materials need to be provided.

Returns should be sent to the following address:

Magazyn Dalpo
Kasztanowa 1,
64-320 Niepruszewo

To facilitate the return procedure, please:

• Clearly mark the package as RETURN.
• Include the WZ document (external release).
• Properly secure the goods for transport to prevent damage.

These steps will ensure a faster and smoother return process.

It is not possible to withdraw from an order or return personalised products if the order has already been partially fulfilled or commissioned for fulfilment.

The standard warranty period for products is 6 months from the date of manufacture, unless the product's technical data sheet or warranty conditions state otherwise. The warranty covers hidden defects, but does not cover defects resulting from improper storage, use, or natural wear and tear of the product.

Yes, it is possible to receive product samples before placing an order. Let us know which tapes or products you are interested in, and we will prepare and deliver the necessary samples.

The minimum order for custom-printed tapes of standard size 50mm/60m is 36 pieces.

The minimum order for printed labels is 150 m². The final number of labels depends on their size.

The minimum order for printed fence foils of standard size 75 mm/100m is 16 rolls.

We offer full-color prints from the Pantone palette, allowing for a perfect match of colors to your brand's visual identity.

Color limitations only apply to paper tapes with solvent adhesive, but we will gladly advise you on the best solution and help you choose the right colors.

To verify the number of colours in your logo, simply send it to us at sklep@dalpo.pl. Our team will check the logo and inform you about the number of colours used.

For preparing the print design, we accept files in the following formats:

• cdr (CorelDRAW) – text converted to curves.
• eps – text converted to curves, PC version.
• ai (Adobe Illustrator) – text converted to curves, PC version.
• pdf – text converted to curves, PC version.

After receiving the file, we prepare a visualization of the design, and upon your approval, we proceed with the order production. This ensures that the final result will meet your expectations.

We prepare up to 3 versions of the design completely free of charge. If you need additional changes, each subsequent revision costs PLN 10. This allows you to tailor the design to your expectations without incurring high costs.

The average lead time for products with individual prints is 12-15 business days. This timeframe may vary depending on the current production workload.

The white line on reverse-printed tape is the polymer joint. By default, this spot remains unprinted, but it can be covered with color. This service is available as an extra paid option. If you require full printing, please inform us when placing your order.

Yes, the die-cut cost is a one-time fee. What's more, when ordering a minimum of 360 rolls, the die-cut is free. This allows you to save on larger orders and enjoy professional printing on your tapes.

Prints made with Sandwich technology are more resistant to abrasion and weathering. In this technique, the print is covered and protected between a layer of adhesive and foil, which ensures its long-term durability and protection against mechanical damage. An ideal solution for intensive use and transport.

The best solution is to contact our specialists, who will gladly help you choose the right product for your needs. We will advise you on which type of tape, film, or labels will be most suitable, taking into account the specificity of the application and your expectations. Contact us by phone or email, and we will provide professional support at every stage of your order.

Production tolerance means that the final order quantity may vary by +/- 10% from the quantity ordered. This is due to the production process, especially in the case of printed tapes, custom-sized and custom-wound tapes, and labels.

In the event of a production surplus, the additional quantity of products will be charged at the full price.

Paper tapes can be as durable as traditional film tapes, especially in the case of reinforced or water-activated paper tapes. Standard paper tapes work perfectly for light and medium packages, but for very heavy or shipments requiring special protection, it is recommended to use film tapes with greater resistance to stretching and weather conditions.

Brown kraft paper is associated with ecology, naturalness, and environmental care, which positively impacts a brand's image. Using kraft paper in packaging and packing tapes highlights a company's commitment to a less-waste strategy and sustainable development.

A fully recyclable product is water-activated paper tape. Made from kraft paper and biodegradable starch adhesive, this tape not only provides high adhesion and tear resistance but also contributes to sustainable development. Thanks to its ability to be recycled along with cardboard packaging, it is an ideal choice for companies focused on ecological solutions in product packaging.

No, the kraft labels available in our offer are exclusively thermal transfer, which means that a ribbon is required for printing them. These labels are not suitable for direct thermal printing, but they ensure high print quality and durability, making them ideal for various logistics and warehousing applications.

Yes, paper tapes can be suitable for packing heavy shipments, especially if they are fiberglass-reinforced paper tapes or water-activated tapes.

• Fiberglass-reinforced tapes are characterized by high tensile strength and are ideal for securing heavy packages.
• Water-activated tapes, once applied, form an extremely strong bond with the cardboard, which increases the security of the shipment during transport.

The choice of the appropriate tape depends on the weight and specific nature of the packed goods, as well as the security requirements for the shipment.

Yes, it is possible to receive samples of organic products before placing an order. Simply let us know which product you are interested in, and we will prepare and send you the appropriate samples. This way, you can personally check the quality of our products and ensure they meet your expectations.

Water-activated tape is a fully ecological product. This tape is made from kraft paper and biodegradable starch adhesive, making it recyclable along with cardboard. Thanks to its exceptional durability and eco-friendly formula, it is an ideal choice for companies focused on sustainable and environmentally friendly packaging solutions.

Yes, selected products are FSC certified, which means they are made from materials sourced from responsibly managed forests and other controlled sources. This certificate confirms that the production process adheres to the principles of sustainable development and environmental care.

• Solvent tape (natural rubber adhesive) – characterized by the highest adhesive strength, ideal for heavy packages and applications in difficult conditions, such as low temperatures or humidity.
• Hot-melt tape (synthetic rubber adhesive) – the most versatile tape for packing packages with a maximum weight of 10 kg. It has strong initial adhesion, making it excellent
  for fast packing.
• Acrylic tape (acrylic adhesive) – a versatile product whose adhesive strength increases over time. It is best suited for packing light and medium-weight shipments, as well as for long-term storage of goods in warehouses.

Each of these tape types has its specific application, allowing you to choose a product perfectly suited to your packaging needs.

• BOPP tape is made of polypropylene. It is characterized by high tensile strength, is lightweight, moisture-resistant, and has good transparency. Ideal for packing light and medium-weight parcels. BOPP tapes are usually cheaper and available with various types of adhesives (solvent, hot-melt, acrylic).
• PVC tape is more flexible and tear-resistant. It can be easily torn by hand, without the need for scissors. It is characterized by very quiet unwinding, which is a great advantage in offices and warehouses. Thanks to its strong adhesive (solvent), it is perfectly suited for packing heavy parcels.

In summary, BOPP tapes are more versatile and economical, while PVC tapes stand out for their greater durability, flexibility, and comfort of use.

Yes, many of the products we offer, including packaging tapes and labels, are weather-resistant to conditions such as:

• Moisture and rain – especially products with solvent adhesive (natural rubber) and PVC tapes.
• UV radiation – prints made with Sandwich technology are protected against fading; acrylic tapes are UV-resistant and do not yellow even with prolonged exposure to sunlight.
• Extreme temperatures – solvent tapes and specialized freezer tapes perform excellently in low temperatures, even down to -20°C, as well as in warmer conditions.
• If you need products with specific weather resistance, we will gladly advise you on the appropriate solution.

The best way to choose the right tape is to contact our specialists. Thanks to many years of experience and extensive knowledge, we will help you choose a product perfectly suited to your needs.

Freezer and solvent packaging tapes are best for low temperatures:

• Freezer Tapes – specially designed for use in freezing conditions, they maintain excellent adhesion even at temperatures as low as -20°C. Ideal for use in cold storage and for transporting products that require low temperatures.
• Solvent Tapes (with rubber adhesive) – characterized by strong adhesion and high resistance to moisture and low temperatures. Excellent for packing heavy parcels and for securing shipments at low temperatures and in harsh weather conditions.

Both types of tapes ensure durable sealing of packaging and the safety of transported products, even in extreme conditions.

The best options for packing heavy items are:

• PVC Tape – characterized by exceptional strength and flexibility, making it ideal for securing heavy packages. Additionally, it unwinds quietly, which increases comfort during work.
• Solvent Tape – with a rubber adhesive, it provides strong and durable adhesion, resistant to moisture and low temperatures. It works well for packing both heavy and irregularly shaped loads.
• Silent Acrylic Tape – although its adhesive strength increases over time, it is still a good choice for packing heavy packages, especially in areas where low noise levels are required.
• STRONG Tape – recommended for use in difficult conditions thanks to its special freezer adhesive formula. It is highly resistant to low temperatures and tearing, making it ideal for securing heavy packages.

The choice of appropriate tape depends on the weight of the shipment and the conditions under which it will be stored and transported.

To correctly apply packing tape to a cardboard box:

• Prepare the box – it should be appropriate for the size and weight of the goods, with no empty space inside.
• Use the correct tape width - the recommended width is 48 mm or 75 mm for larger packages.
• Use the "double T" method – tape the box both lengthwise and crosswise to better secure its contents.
• Apply the tape thoroughly – press the tape firmly to increase its adhesion and the durability of the seal.
• Avoid mistakes – the box should not be bulging or have empty space inside.

By following these guidelines, you will ensure proper protection of the shipment during transport.

A detailed instruction can be found at the link below:

https://dalpo.pl/wp-content/uploads/2023/05/Dalpo_instrukcja_prawidlowego_pakowania.pdf

Tapes should be stored:

• in dry places,
• away from direct sunlight,
• in the original packaging, avoiding dropping the product, improper storage, cuts on the edges, and excessive load which may cause deformation
• at a storage temperature not exceeding 40°C, and if the product has been stored below 10°C, it should reach room temperature before use.

The minimum production quantity for blank labels is 50 m², so the final number of rolls depends on the label size.

Yes, we produce custom-printed labels using UV inks, which ensure the durability and resistance of the print to weathering and abrasion. We offer full project personalization, including the option to use your own logo, graphics, or advertising text. The minimum order for printed labels is 150 m. Our specialists will help prepare the graphic design, and you will receive a visualization for approval before production begins. Contact us to learn more about our offer and create labels perfectly tailored to your brand!

Thermal labels print under the influence of heat generated by the printer head, without the need for an ink ribbon (thermal transfer ribbon). They are ideal for short-term product labeling, but are less resistant to light, heat, and moisture.

Thermal transfer labels require the use of a thermal transfer ribbon, which makes the print more durable and resistant to abrasion and harsh conditions. They are suitable for long-term product labeling, especially in logistics and warehousing. The choice of the appropriate label type depends on the durability of the print and the storage conditions of the products.

A thermal transfer ribbon, also known as a thermal transfer tape, is a special film coated with a layer of dye (wax, resin, or a wax-resin mixture), used in thermal transfer printers.

During printing, the printhead heats the ribbon, which causes the dye to transfer onto the surface of the thermal transfer label. This makes the print durable, resistant to abrasion, moisture, and external factors.

Yes, in addition to the standard label sizes available on the website, we offer hundreds of dies, allowing us to tailor the label size to individual needs. Contact us to learn more about the available options and find the ideal solution for your project.

The standard lead time for custom-printed labels is approximately 10 - 12 business days, but the exact date may vary depending on the current production workload.

The standard lead time for unprinted labels is 7-10 business days, but the final deadline may depend on current production load.

Yes, it is possible to receive label samples before placing an order. Contact us, and we will prepare and send you the necessary samples so you can assess the product quality and match it to your needs.

We use various types of adhesives for self-adhesive labels, depending on your needs:

• Acrylic label adhesive – a universal adhesive with good adhesion to most surfaces, resistant to aging and UV radiation.
• Removable acrylic adhesive – allows for easy removal of the label without leaving traces, ideal for short-term product marking.
• Hot-melt – a rubber-based adhesive with very strong adhesion, suitable for demanding conditions such as moisture, low temperatures, or rough surfaces.

The choice of the appropriate adhesive depends on the intended use of the labels and the conditions in which they will be applied.

A core is a cardboard tube onto which self-adhesive labels are wound in a roll. The core diameter is important when matching labels to a specific label printer model. Choosing the correct core ensures proper printer operation and smooth unwinding of labels during printing. Available sizes are 19 mm, 25 mm, 40 mm, and 76 mm.

Yes, you can edit your data yourself after logging into your store account. Simply go to the "My account" section, where you will find the option to update your contact details, address, and other information related to your orders.

To contact our customer service department, you can:

• Send an email to: sklep@dalpo.pl
• Call us at: +48 535 797 783 or +48 535 058 997

All contact details can also be found in the CONTACT tab on our website. We will be happy to answer all your questions and help you with your order.

Our customer service is available Monday to Friday from 8:00 AM to 4:00 PM.

During this time, we will be happy to answer all your questions, advise on product selection, and assist with order fulfillment. You can contact us by phone or email, and we will do our best to provide the necessary information quickly.

Yes, you can use live chat during customer service hours, which are Monday to Friday, from 8:00 AM to 4:00 PM. Our specialists are available to answer your questions, advise on product selection, and help with order fulfillment.

Yes, in our store you can use the deferred payment option PayU PayPo, which allows for convenient spreading of payments over time. Additionally, with long-term cooperation with our company, it is possible to issue invoices with deferred payment terms, adapted to individual arrangements.

Yes, of course! If you need a personalized price offer, please contact us by email or phone. Provide us with details regarding your needs, and we will prepare a dedicated quote tailored to your expectations.

Yes, we offer additional discounts for agencies. For detailed information on price negotiation possibilities, please contact us by email or phone. We will be happy to prepare a custom offer tailored to your needs.